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About Your Stay

Owensboro Health Regional Hospital offers many amenities and services for both patients and visitors. Use this page as a quick reference guide to a few of the things you may need while staying with us.

Please refer to the updated Patient-Family Guide for more details, or contact the Information Desk with specific questions.

Information Desk

Phone: (270) 417-3118

Hours: 24 hours a day, 7 days a week

The Information Desk is located just past the main entrance. It is staffed by volunteers who will help you with patient information,  directions, and amenities.

Visiting Hours and Waiting Areas

Visiting Hours

General Visiting Hours
Sunday through Saturday, 5:00 am – 10:00 pm

Overnight Visiting 
Sunday through Saturday, 10:00 pm – 5:00 am

  • Visitors must check in at the concierge desk in the main lobby, present picture identification and obtain a name badge and access card to operate elevators leading to patient rooms.  

Mother-Baby Visiting 
Sunday through Saturday, all hours

  • Visitors must check in on the third floor of the Mother-Baby building, present picture identification and obtain a name badge to visit patients in Post-Partum, Labor and Delivery, Nursery or NICU areas.

Regional Rehabilitation Center

  • Visiting hours begin at 4:00 p.m. on weekdays. Visiting is allowed all day on Saturday, Sunday and holidays. 

Behavioral Health Unit

  • Visiting is limited to 6:00 to 7:00 pm, seven days a week.

Waiting Areas

(270) 417-3127

Our new hospital offers much improved waiting areas for families and guests. Our spaces offer comfortable furnishings, microwaves and coffeemakers, and big-screen televisions. 

Hospitality Suites

Phone: (270) 417-3118

If family and friends from out of town are planning to visit the hospital, they may be eligible for a discounted room in our Hospitality Suites. The suites are located on the first floor of the Pleasant Valley Center medical office building, which is connected to the hospital.

Our seven suites offer hotel-quality accommodations for guests and families. Call the Information Desk for more information. 

Spiritual Needs/Pastoral Care

Phone: (270) 417-2100

The Owensboro Health Pastoral Care Department ministers to the spiritual needs of patients, families and visitors in collaboration with their own ministers and faith groups. Recognizing the individual needs of each person, Pastoral Care respects all religious beliefs and offers support and comfort in light of each person's faith experience and religious heritage.

The Mercy Chapel of Hope, located on the first floor to the right of the main entrance, is always open for prayer, meditation and quiet time. Spiritual items (rosary, large print Bibles, spiritual reading materials) are available upon request. You can also visit Pastoral Care on this website.  

Catholic patients are offered communion in their rooms daily and area faith groups are notified of members who are hospitalized. Staff chaplains also visit units and are readily available. A staff member can help you reach a chaplain or your own minister.

Medical Library

Phone: (270) 417-6864

Hours: Monday through Friday, 8 a.m. to 4:30 p.m.

The Threlkel Health Sciences Library is located on the ground floor of the new hospital on the back side of the courtyard. It is open to visitors, patients and their families. The library is staffed with a librarian to assist with information needs and research.

Café

Hours: Daily, 5:30 to 10:30 a.m., 11 a.m. to 1:30 a.m.
Coffee Bar/Starbuck's - 24 hours a day

For families, visitors, and staff, the Café serves breakfast, lunch and dinner. The Café is managed by Morrison's - a renowned name in food service. The Café serves a variety of hot meals, including:

  • FIT (healthy dining options) items
  • Exhibition cooking
  • Fresh grill service
  • Soup and salad bar
  • Italian area
  • Fresh assembly area
  • Fresh baked items
  • Grab and go convenience items
  • An assortment of beverages and snack items

The Café also has a Subway.

Please note: Your physician may recommend a strict diet during your hospital stay. We strongly encourage our patients to follow their physician’s guidelines. Morrison's provides "Room Service" for patient meal orders and will deliver trays to patient rooms upon request.

Gift Shop

Phone: (270) 417-3126

Hours: Monday through Friday, 8 a.m. to 7:45 p.m.

Saturdays, 10 a.m. to 4:45 p.m.

Sundays from 1 to 4:45 p.m.

Located on the first floor by the main entrance, the Gift Shop is operated by the Owensboro Health Volunteer Auxiliary. It features personal items, magazines, books, candy, toys and flowers. All proceeds support volunteer projects within the health system.

Beauty Shop

Phone: (270) 417-2964

Hours: By appointment

The hospital beauty shop is available to patients, staff and visitors. Services are provided in the salon, located on the hospital’s ninth floor (just take the main patient elevator) or in patient rooms.

Phone, Internet, Mail and News

Phone Calls

Internal Calls – While in the building, you may call any patient room or office by dialing their four digit extension.

Local Calls – Dial: 9 + number

Long Distance – Dial: 9-1-800-CALL-ATT (225-5288)

Internet Access

Guests may enjoy complimentary Wi-Fi access throughout the hospital and the adjoining Pleasant Valley Center medical office building.

Mail

To send outgoing mail at the hospital, you will need to get it to the Mail Room located on the first floor near the employee entrance. You can give your mail to the guest relations specialist on each floor, and he or she will be happy to get it to the mail room for you.

Mail delivered to the hospital after you have been discharged will be forwarded directly to your home.

Newspapers

Newspapers may be purchased in the cafeteria on the first floor. Newspapers are also delivered to patient rooms.

Volunteer Services

Phone: (270) 417-3100

Volunteers provide mail, floral and newspaper delivery to patients as well as various other services. You may call volunteer services to request the Sunshine Cart, which is stocked with a variety of entertainment items including magazines, games and newspapers.

Lost and Found

Phone: (270) 417-3100

Lost and Found is located in Volunteer Services on the first floor.

Cashier, Bank and Notary

Owensboro Health Cashier

Phone: (270) 688-7563 or (270) 688-7598

Hours: Monday through Friday, 8 a.m. to 4:30 p.m.

Cashier’s offices are located on the hospital’s first floor, near the information desk, and at the Owensboro Health Business Center at 2511 Frederica Street. Questions about bills and payment procedures should be directed to customer service at (270) 685-7558.

Notary Services

Available at Owensboro Health Regional Hospital M, W, F 11 am - 3:30 pm or by appointment. Call 270-316-8037.

US Bank

US Bank will reopen at the new hospital, perhaps by late August. However, the ATM is now up and running. You can find it in the lobby of the Pleasant Valley Center, the medical office building attached to the hospital. It is to the left of the hospital's main entrance. 

Valuables

Owensboro Health Regional Hopsital cannot be responsible for articles kept in patient rooms. However, we provide a safe, located inside each closet of the patient rooms. We ask that all valuables be sent home or kept with family members. If this isn’t possible, ask your nurse to contact the Security Department, which will arrange to have your valuables stored in the hospital safe until you are discharged. Cash over $500 will be deposited and a check will be issued during Business Office hours Monday through Friday, 8 a.m. to 4:30 p.m.

 

Smoke-Free Facility and Grounds

To protect the health of our patients, visitors and employees, Owensboro Health Regional Hospital is smoke-free. Smoking on the grounds of the hospital or any Owensboro Health location is prohibited.

If you do smoke, your hospital stay is a great time to become a non-smoker. Ask your nurse about resources available to help you quit.

More About Your Stay

Patient Rooms
Designed with you—and your family—in mind

Patient Education System
Hi-tech television entertains and informs

Outdoor Spaces
Plenty of green places to sit or roam

Pay Your Bill Online

Your Owensboro Health bill can be paid online via credit or debit card.  It's easy and free!

Pay your bill online.