Owensboro Health offers many amenities and services for both patients and visitors. Use this page as a quick reference guide to a few of the things you may need while staying with us.
Information Desk
Phone: (270) 688-2010 or (270) 688-2011
Hours: Monday through Friday, 8 a.m. to 8 p.m.
Saturday and Sunday, 8 a.m. to 4 p.m.
The information desk, located at the hospital’s Parrish Avenue entrance, is staffed by volunteers who will help you with patient information and directions.
Visiting Hours and Waiting Areas
Visiting Hours
Monday through Friday, 7 a.m. to 8 p.m.
Saturday and Sunday, 7 a.m. to 6 p.m.
Waiting Areas
Volunteer Desk Phone: (270) 688-4371
Hours: Open 24 hours, staffed Monday through Friday, 8 a.m. to 8 p.m.
Saturdays from 8 a.m. to 4 p.m.
Sundays from 10 a.m. to 2 p.m.
New Life Birthing Center Waiting Area Hours
Monday through Friday, 8 a.m. to 4 p.m.
Saturdays from 8 a.m. to 4 p.m.
Sundays from 10 a.m. to 2 p.m.
Spiritual Needs/Pastoral Care
Phone: (270) 688-4159
The Owensboro Health Pastoral Care Department ministers to the spiritual needs of patients, families and visitors in collaboration with their own pastors and churches. Recognizing the individual needs of each person, Pastoral Care respects all religious beliefs and offers support and comfort specific to each individual’s faith experience and religious heritage. The Owensboro Health chapel, located on the hospital’s second floor, is always open for prayer, meditation and quiet time. Spiritual items (rosary, large print Bibles, and spiritual reading materials) are available from Pastoral Care upon request. You can also visit our Pastoral Care section of the website.
Each day, Catholic patients are offered communion in their rooms and area churches are notified when members are hospitalized. Staff chaplains visit all units and a chaplain is always readily available on-site or on-call. A staff member can help you reach a chaplain or your church minister or priest.
Medical Library
Phone: (270) 688-2167
Hours: Monday through Friday, 8 a.m. to 4:30 p.m.
The Threlkel Health Sciences Library is located on the second floor of the hospital and is open to visitors, patients and their families. The library is staffed with a librarian to assist with information needs and research.
Patient Education Videos
Patient and family educational videos are available 24 hours a day, seven days a week through our Video-On-Demand System, accessible from your telephone and displayed on your television screen. Simply follow the instructions and learn more about your illness and treatment options. The medical team caring for you may request that you watch a particular video and can assist you with viewing the videos. This service is free.
Accessing patient education videos:
- Using the phone in your room, dial extension 5557 and follow the voice prompts.
- Press 1 for English or 2 for Spanish.
- Enter the patient’s four-digit telephone number. (Same as room number.)
- If the room number is not recognized, enter one of the following default numbers instead: 7777, 8888 or 9999.
- If you don’t have a phone in your room, please notify your medical team for assistance in viewing a video.
- Follow the voice prompts, then press the star (*) key.
- The next voice prompt asks you to select a category of videos from the TV screen by pressing a key on your telephone.
- Press the number key on your phone to choose the video you want to view. To start the video press the “1” key. To go back press the * key.
- Your instructional video will begin.
- If there is a problem with the video you requested or if you would like to cancel and order a different one, press “0”. Press * for the main menu and # to quit.
All Spice Cafe
Hours: Daily, 5 to 10:30 a.m., 11 a.m. to 1:30 a.m.
The café serves breakfast, lunch and dinner and is managed by Morrison – a renowned name in food service. The ALL SPICE Café offers a variety of hot meals, including a heart-healthy menu along with deli-style sandwiches, grilled short orders, pizza, a fresh salad bar, soup, desserts and an assortment of beverages. The café also includes a Starbucks coffee shop and Subway. Vending service is available near the cafeteria exit along with a change machine for both bills and coins. Eat in or have meals delivered to your room.
Please note: Your physician may recommend a strict diet during your hospital stay. We strongly encourage our patients to follow their physician’s guidelines. Patient meals will be delivered to the patient room.
Gift Shop
Phone: (270) 688-41836
Hours: Monday through Friday, 8 a.m. to 7:45 p.m.
Saturdays, 10 a.m. to 4:45 p.m.
Sundays from 1 to 4:45 p.m.
Located just outside our New Life Birthing Center, on the second floor entrance of our Visitor Parking Plaza, the Gift Shop is operated by the Owensboro Health Volunteer Auxiliary. It features personal items, magazines, books, candy, toys and flowers. All proceeds support volunteer projects within the hospital.
Beauty Shop
Phone: (270) 688-2249
Hours: By appointment
The hospital beauty shop is available to patients, staff and visitors. Services are provided in the salon, located on the hospital’s third floor (use elevator D) or in patient rooms.
Phone, Internet, Mail and News
Phone Calls
Internal Calls – While in the building, you may call any patient room or office by dialing their four digit extension.
Local Calls – Dial: 9 + number
Long Distance – Dial: 9-1-800-CALL-ATT (225-5288)
Internet Access
The hospital’s wireless internet service can be accessed from the Surgery, New Life Birthing Center and Emergency Department waiting rooms. Search for the “Owensboro Health_hotspot” connection on your wireless device.
Mail
U.S. Postal Service mailboxes are conveniently located in two areas of the hospital
- The Parrish Avenue entrance
- The main entrance of the Parrish Medical Office Building
Mail delivered to the hospital after you have been discharged will be forwarded directly to your home.
Newspapers
Newspapers may be purchased from racks in the Parrish Avenue entrance lobby, cafeteria, waiting areas and the Emergency Department entrance. Newspapers can also be delivered free to patient rooms.
Volunteer Services
Phone: (270) 688-2134
Volunteers provide mail, floral and newspaper delivery to patients as well as various other services. Patients and visitors may call volunteer services to request the Sunshine Cart, which is stocked with a variety of entertainment items including magazines, games and newspapers.
Lost and Found
Phone: (270) 688-2134
Lost and Found is located in Volunteer Services on the hospital’s first floor.
Owensboro Health Cashier and Bank
Owensboro Health Cashier
Phone: (270) 688-7563 or (270) 688-7598
Hours: Monday through Friday, 8 a.m. to 4:30 p.m.
Cashier’s offices are located on the hospital’s first floor just off the Parrish Avenue entrance and at the Owensboro Health Business Center at 2511 Frederica Street. Questions about bills and payment procedures should be directed to these offices.
US Bank
Phone: (270) 926-5244
Hours: Monday through Friday, 7 a.m. to 3:30 p.m.
The US Bank branch is located between the All Spice Café and the New Life Birthing Center on the second floor.
Valuables
Owensboro Health cannot be responsible for articles kept in patient rooms. We ask that all valuables be sent home or kept with family members. If this isn’t possible, ask your nurse to contact the Security Department, which will arrange to have your valuables stored in the hospital safe until you are discharged. Cash over $500 will be deposited and a check will be issued during Business Office hours Monday through Friday, 8 a.m. to 4:30 p.m.
