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Owensboro Health Surgical Specialists, "Better Performing Practice"

Owensboro Health Surgical Specialists has been recognized as a “Better
Performing Practice” in the Medical Group Management Association in 2013, marking the fifth year in a row the practice has earned this recognition.

OHSS, previously Ohio Valley Surgical Specialists, was acquired by 
Owensboro Health in May 2013 and was recognized by MGMA in October
2013 in the organization’s 2013 MGMA Cost Survey. The report cited OHSS for its performance in two areas, patient satisfaction and accounts receivable & collections. MGMA’s survey is used as a benchmarking tool among medical groups, according to a release provided from the company.

“Receiving this award demonstrates to staff that our current processes are successful and it involves everyone from the physicians to all of the staff,” said Christie Smith, practice manager at OHSS. “Understanding our processes and having the right tools and resources is how we can be most effective to the patient and this allows our physicians to provide quality care to our patients.” 

Smith said while OHSS is no longer eligible for the MGMA’s recognition since it isn’t an independent practice anymore, they intend to keep to the same process of self-analysis and improvement. 

“We constantly reiterate to staff that each one of them is involved, in some form, in the many processes that make the practice successful,” Smith said. “We have a great staff that work as a team and understand the importance of our processes and patients.”