Patient Financial Services Educator - Hospital Billing - Owensboro Health

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Patient Financial Services Educator - Hospital Billing

Schedule: Full-Time Shift: Days
Owensboro Health Business Center Hours: 8a - 4:30p

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  • Job Summary
    • Responsible for the development and implementation of training and education courses for assigned areas in Patient Financial Services (PFS).
  • Job Responsibilities
    • Develops training programs and education courses, including building proprietary Owensboro Health Patient Financial Services courses.
    • Researches third-party vendor offerings for revenue cycle training and education, solicits proposals for partnership and makes vendor recommendations to the management team.
    • Attends revenue cycle related seminars, workshops, and events, e.g., Medicare MLN workshops, Medicaid Forums, HFMA Winter and Spring Institutes, Insurance Plan seminars, etc.
    • Responsible for staff training and education on hospital and professional billing, follow-up, cash posting and customer service.
    • Oversees billing compliance program, payer updates and communications, staff quality review and education program.
    • Maintains and administers the training program for billing specialists, including new hire training and continuing education.
    • Reviews Payer Newsletters and Updates and communications information staff throughout the revenue cycle.
    • Performs quality reviews of billing specialists and provides Strength, Weakness, Opportunity, and Threats (S.W.O.T.) analysis to management.
  • Organizational Responsibilities
    • Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
  • Education
    • High school diploma or General Equivalency Diploma (GED) required. Associate's degree in Business Administration or related field strongly preferred.
  • Licensure/Certification/Registration
    • None required.
  • Work Experience
    • 5-8 years progressive experience in a related field required. 3-5 years experience in patient financial services preferred. Leadership experience preferred.
  • Skills & Attributes
    • Requires in-depth skills and knowledge of the specialized concepts, practices, and procedures in the area of specialization. Utilizes in-depth knowledge of the specialization, as well as business, needs to recommend appropriate action. Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action.
  • FLSA Classification
    • Non-Exempt
  • Disclaimer
    • This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas.
  • Additional Position Related Details
    • Populations Served
      • Training is provided relevant to the population served, based on the scope of care of the service assignment.

    • Physical Requirements
      • Activity & Frequency:
        • Bending/Stooping - Never
        • Climbing - Never
        • Keyboard Data Entry - Frequently
        • Kneeling - Never
        • Lifting/Moving Patients - Never
        • Lifting/Carrying (Non-Patient) - 0-25 lbs - Never
        • Lifting/Carrying (Non-Patient) - 25-75 lbs - Never
        • Lifting/Carrying (Non-Patient) - over 75 lbs - Never
        • Pushing/Pulling - 0-25 lbs - Never
        • Pushing/Pulling - 25-75 lbs - Never
        • Pushing/Pulling - over 75 lbs - Never
        • Reaching - Frequently
        • Repetitive Foot/Leg Movements - Never
        • Repetitive Hand/Arm Movements - Frequently
        • Running - Never
        • Sitting - Frequently
        • Squatting - Never
        • Standing - Frequently
        • Walking - Frequently
        • Audible Speech - Frequently
        • Hearing Acuity - Frequently
        • Smelling Acuity - Never
        • Taste Discrimination - Never
        • Vision: Depth Perception - Frequently
        • Vision: Distinguish Color - Frequently
        • Vision: Seeing - Far - Frequently
        • Vision: Seeing - Near - Frequently
    • Exposures
      • Owensboro Health is committed to providing a safe working environment including training and access to the personal protective equipment necessary to this position. While performing duties of this position, occupational exposure to bloodborne pathogens is present for all employees.

Contact Us

Want to learn more about joining our team? I invite you to email us your questions. Owensboro Health is an Equal Opportunity Employer.

Daniel Blandford, Human Resources Supervisor (right)

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