Owensboro Health Home Care Earns National Five-Star Rating
The first star ratings for home health agencies throughout the country have been released, with Owensboro Health and Muhlenberg Community Hospital’s agencies both earning top marks.
On January 28, 2016, the Centers for Medicare and Medicaid Services announced their ratings for home health agencies in the United States, which are based on a five-star system. Owensboro Health Home Care and Owensboro Health Muhlenberg Community Hospital Home Care both earned five-star ratings.
The ratings are based from data gathered between July 1, 2014 and June 30, 2015. Agencies are rated based on their performance across five measures, including care of patients, communication between providers and patients, specific care issues, overall rating of care provided by the agency and a survey summary rating.
Kristal Sosh, manager of Home Health, said the rating is an important one because of what it represents to patients.
“The Home Health Compare Star Rating is a Medicare quality initiative to assist patients in finding the best agencies for their needs,” Sosh said. “Our staff at Owensboro Health Home Care have been successful in all of the measures because we have built a team that strives for excellence in all that they do.”
Sosh said that team approach has been the foundation for the care delivered to patients.
“Thanks to our team approach to care, many patients will have up to six disciplines involved in their care. Staff collaborate and do whatever it takes to provide excellent care to our patients,” Sosh said. “We use multiple means of communicating the needs of our patients to one another. In doing so, we provide high-quality, collaborative care that is nearly seamless.”
Darla West, director of Owensboro Health Muhlenberg Community Hospital Home Care, said her staff is also seeing great results as a result of their hard work.
“It means my team is doing a good job taking care of their patients and providing quality care,” West said. “Positive experience means patients have confidence in us, that we know what we're doing and that we're giving them excellent care and helping them get better.”
Shannon Parham, director of patient experience, said ensuring patients are satisfied with their care is a key to the future of healthcare provided by Owensboro Health.
“The star rating sets us up to be the home care provider of choice for the areas we serve. We will continue to seek the feedback of our current patients through leader rounding and our discharged patients through patient satisfaction surveys,” Parham said. “We will use the feedback to continually improve the service provided and put continued focus on patient-centered care, clear communication and doing the right thing for every person, every time.”
Sosh said the rating is definitely welcome news, but it isn’t unexpected.
“I could not possibly be prouder of the home care staff. I am extremely pleased with the five-star rating, but I cannot say that I am surprised,” Sosh said. “I am humbled to be leading such an excellent group of quality clinicians and support staff. I anticipate that we will continue to provide excellent care to the communities in which we live. We will continue to find ways to improve our processes and outcomes as we strive to provide care that is better than expected.”
West likewise said that her staff is deserving of the highest praise.
“I'm proud of what my team does. They do a good job. They are concerned about their patients and what is best for them. It makes me feel good as a manager to know I have people I can depend on to do their jobs and help people remain in their homes,” West said.