Published on August 09, 2018

Owensboro Health Multicare main phone number now working while phone outage is being resolved

**UPDATE**

Owensboro Health Multicare phone outage fully resolved 

As of 9:39 CST the phone outage at Owensboro Health Multicare in Madisonville has been fully resolved and all phone lines, including fax lines, are now working normally.

The phone outage, which began Tuesday, affected calls being made into the Owensboro Health Multicare facility in Madisonville. The cause of the outage was found to be a hardware failure on the service provider's end. 


**UPDATE** 

Approx 12:40 CST all individual direct dial numbers have been redirected to Owensboro Health Multicare, Madisonville switchboard.

Faxing is still down.


A phone outage at Owensboro Health Multicare in Madisonville is preventing calls to the facility, but a temporary workaround means the facility’s main number can receive calls now.

The phone outage, which began Tuesday, is only affecting calls being made to the Owensboro Health Multicare facility in Madisonville. Calls can still be made from the facility and Owensboro Health’s internal phone network can also make and transfer calls to the facility.

Jeff Wilkerson, Owensboro Health Director of Information Technology, said the workaround will have the following effects:

  • The Multicare primary number, 270-821-4444 is working once again. Anyone needing to contact offices or individuals at Multicare should call this number and calls will be transferred.
  • Fax numbers and individual phone lines are still down. Anyone needing to send a fax should call the main number and employees will help arrange alternative ways to send documents.

As of 10 a.m. on Thursday, August 9, the cause of the outage is still unknown and there is no estimated time for the problem to be resolved. Watch www.OwensboroHealth.org/Outage for more information and updates.

Contact: Brian Hamby, Director of Owensboro Health Marketing & Public Relations, (O) 270-685-7749, (C) 270-316-4274, Brian.Hamby@owensborohealth.org.

About Owensboro Health

Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities it serves in Kentucky and Indiana. The system includes Owensboro Health Regional Hospital, nationally recognized for design, architecture and engineering and the only hospital in the world to be designated a Signature Sanctuary by Audubon International, Owensboro Health Muhlenberg Community Hospital, the Owensboro Health Medical Group comprising over 180 providers in 25 locations, a certified medical fitness facility, and the Mitchell Memorial Cancer Center. Owensboro Health has been recognized for outstanding care, safety and clinical excellence by The Joint Commission, U.S. News & World Report and Becker’s Hospital Review. As the largest employer west of Louisville, Owensboro Health has 4,088 employees, and in FY 2015 saw 18,380 inpatient admissions and 823,072 outpatient encounters. A committed community partner, Owensboro Health provided grants of $702,924 in the last year to health, social service, education and arts agencies across the region. For more information, visit owensborohealth.org.