Owensboro Health Multicare main phone number now working while phone outage is being resolved
Owensboro Health Multicare phone outage fully resolved
As of 9:39 CST the phone outage at Owensboro Health Multicare in Madisonville has been fully resolved and all phone lines, including fax lines, are now working normally.
The phone outage, which began Tuesday, affected calls being made into the Owensboro Health Multicare facility in Madisonville. The cause of the outage was found to be a hardware failure on the service provider's end.
Approx 12:40 CST all individual direct dial numbers have been redirected to Owensboro Health Multicare, Madisonville switchboard.
Faxing is still down.
A phone outage at Owensboro Health Multicare in Madisonville is preventing calls to the facility, but a temporary workaround means the facility’s main number can receive calls now.
The phone outage, which began Tuesday, is only affecting calls being made to the Owensboro Health Multicare facility in Madisonville. Calls can still be made from the facility and Owensboro Health’s internal phone network can also make and transfer calls to the facility.
Jeff Wilkerson, Owensboro Health Director of Information Technology, said the workaround will have the following effects:
- The Multicare primary number, 270-821-4444 is working once again. Anyone needing to contact offices or individuals at Multicare should call this number and calls will be transferred.
- Fax numbers and individual phone lines are still down. Anyone needing to send a fax should call the main number and employees will help arrange alternative ways to send documents.
As of 10 a.m. on Thursday, August 9, the cause of the outage is still unknown and there is no estimated time for the problem to be resolved. Watch www.OwensboroHealth.org/Outage for more information and updates.
Contact: Brian Hamby, Director of Owensboro Health Marketing & Public Relations, (O) 270-685-7749, (C) 270-316-4274, Brian.Hamby@owensborohealth.org.