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    Visiting Patients at Owensboro Health Twin Lakes Medical Center

    Visitor Restrictions

    Due to COVID-19, we have enhanced our patient safety policies. See the current restrictions.

    Visiting Hours

    7 a.m. - 9:30 p.m.

    There are large, comfortable waiting areas for visitors located across from the elevators on the second floor. There are designated waiting areas for patients' families in the emergency department, outpatient surgery and Medical Care Unit on the second floor across from the elevators.

    Visiting Critical Care

    The CCU has open visitation but due to the condition of our patients, brief visits need to be limited to two visitors at a time. Please call 270-259-9551 if you have any questions.

    Visitation Guidelines

    • Visitors under the age of 12 must always be accompanied by a parent or adult guardian.
    • Young children must never be left unattended in the lobby or waiting area.
    • Visitors may be asked to wait in family waiting areas to avoid interruption in care or during a critical care intervention.
    • Visitors of patients with infectious diseases must communicate with the nursing staff to receive instructions while visiting.
    • Visitors must remain in the immediate area/room of the patient they are visiting.
    • Visitors after 8 p.m. must enter and exit through the Emergency Department entrance. Only one visitor per patient may stay overnight.

    Parents are encouraged to visit and stay overnight with their child at anytime. The child must have one caregiver in attendance at all times.

    Tobacco-free Campus

    Owensboro Health Twin Lakes Medical Center is a tobacco-free campus. No tobacco of any kind (including e-cigarette products and chewing tobacco) is permitted - inside or outside - on our property. This initiative also included the elimination of designated areas outside the hospital where employees, patients and visitors could go to smoke. Because we have eliminated all designated smoking areas and ashtrays, we ask you to extinguish any cigarettes or pipes before leaving your vehicle.

    Our decision to go tobacco-free is not an attempt to "force" anyone to quit using tobacco products. Rather, the tobacco-free initiative is a concrete way we can demonstrate our ongoing commitment to healthy living. We are aware that some people will find it difficult to refrain from using tobacco while here. If you are a patient, we urge you to speak to your doctor about providing a nicotine patch while you are here. For visitors, we suggest you try nicotine gum and similar nicotine replacement products.

    Visitor Sleeping Accommodations

    Most patient rooms at OHTLMC feature chairs that can fold out for visitors to use for sleeping. Ask your nurse for assistance.

    Cafeteria

    The cafeteria serves delicious and nutritious meals for visitors and employees. A fresh salad bar is available for lunch and dinner along with home-style and quick alternatives. The cafeteria is located on the first floor near the main lobby and is open seven days a week.

    Cafeteria Hours: Monday through Friday
    Breakfast:     6:30 - 9:30 a.m.
    Lunch: 11 a.m. - 1:30 p.m.

    Food items may be ordered to carry out, but food may not be eaten in the Chapel.

    Gift Shop

    Owensboro Health Twin Lakes Medical Center
    First Floor (Next to the cafeteria)
    Monday - Friday, 8 a.m. - 4 p.m. 
    270-259-9533

    The Gift Shop offers a fantastic selection of gifts for patients and visitors! New, seasonal items are constantly being added. Gifts for new moms and babies, jewelry, hats, purses and scarves, Willow Tree™ figurines, UK, U of L, and WKU items, gifts for the home, candy and snacks, helium balloons, greeting cards for all occasions, and fresh flowers are just a part of the items offered. Come in and browse at your leisure.

    The Gift Shop is operated by the Owensboro Health Twin Lakes Medical Center Volunteer Auxiliary, with proceeds supporting college scholarships and purchasing equipment for the hospital. Visa and Mastercard are accepted.

    Phone orders accepted! Call 270-259-9533 to place an order over the phone. A friendly gift shop Volunteer will help you with your order, take your credit card information and see that your gift is delivered to the patient or team member on your behalf.

    General Information

    Directions and Parking

    Owensboro Health Twin Lakes Medical Center is located in Leitchfield, Grayson County, in southcentral Kentucky. Conveniently located near the Wendall H. Ford Western Kentucky Parkway, Leitchfield is 75 miles southwest of Louisville; 30 miles west of Elizabethtown; 60 miles southeast of Owensboro; 55 miles north of Bowling Green; 130 miles north of Nashville; and 270 miles southeast of St. Louis.

    There is plenty of free and convenient parking including handicapped parking throughout the OHTLMC campus. For after hour entrance to the hospital, please use the ER entrance.

    Wi-Fi

    OHTLMC offers a free wireless network to which patients and visitors can connect wirelessly from any point in the hospital. OHTLMC cannot make any assurances about the security of the connection, so concerned users should provide their own personal firewall protection.

    OHTLMC does not assume responsibility for loss, theft, damage or breakage of valuables, including but not limited to, laptops, cellphones, PDAs or other such devices. We cannot provide technical support for personal web-enabled devices or give access for printing to users. Your access is at the discretion of OHTLMC and it may be blocked, suspended, or terminated at any time for any reason including, but not limited to, violation of this agreement, actions that may lead to liability for OHTLMC or its owners, disruption of access to other users or networks, and violation of applicable laws or regulations.

    Special Needs

    OHTLMC will not deny medically necessary services to patients on the basis of ability to pay, race, creed, color, national origin, age, sex or actual or perceived disability. The medical center and its programs and activities are accessible to and useable by disabled persons, including persons with impaired hearing and vision.

    Newspapers, ATM, and Vending Machines

    Local newspaper vending machines and an ATM are located in the hallway in front of the cafeteria. Vending machines are located on the first floor near the Emergency Department lobby and on the second floor between the two patient room hallways on the east side of the Med/Surg area.