SPEAKUP - About your care

"S" - Speak up

  • If you don’t understand something or if something doesn’t seem right.
  • If you speak another language and would like a translator.
  • If you need medical forms explained.
  • If you think you’re being confused with another patient.
  • If you don’t recognize a medicine or think you’re about to get the wrong medicine.
  • If you are not getting your medicine or treatment when you should.
  • About your allergies and reactions you’ve had to medicines.

"P" - Pay attention

  • Check identification (ID) badges worn by doctors, nurses and other staff.
  • Check the ID badge of anyone who asks to take your newborn baby.
  • Don’t be afraid to remind doctors and nurses to wash their hands.

"E" - Educate yourself

  • So you can make well-informed decisions about your care.
  • Ask doctors and nurses about their training and experience treating your condition.
  • Ask for written information about your condition.
  • Find out how long treatment should last, and how you should feel during treatment.
  • Ask for instruction on how to use your medical equipment.

"A" - Advocates (Family members and friends) can help...

  • Give advice and support — but they should respect your decisions about the care you want.
  • Ask questions, and write down important information and instructions for you.
  • Make sure you get the correct medicines and treatments.
  • Go over the consent form, so you all understand it.
  • Get instructions for follow-up care, and find out who to call if your condition gets worse.

"K" - Know about your new medicine

  • Find out how it will help.
  • Ask for information about it, including brand and generic names.
  • Ask about side effects.
  • Find out if it is safe to take with your other medicines and vitamins.
  • Ask for a printed prescription if you can’t read the handwriting.
  • Read the label on the bag of intravenous (IV) fluid so you know what’s in it and that it is for you.
  • Ask how long it will take the IV to run out.

"U" - Use a quality healthcare organization that…

  • Has experience taking care of people with your condition.
  • Your doctor believes has the best care for your condition.
  • Is accredited, meaning it meets certain quality standards.
  • Has a culture that values safety and quality, and works every day to improve care.

"P" - Participate in all decisions about your care…

  • Discuss each step of your care with your doctor.
  • Don’t be afraid to get a second or third opinion.
  • Share your up-to-date list of medicines and vitamins with doctors and nurses.
  • Share copies of your medical records with your health care team.
Smiling patient

Patient Guide

Prepare for your stay at Owensboro Health Regional Hospital by reviewing our Patient & family guide.

Manage Your Care

mychart login screen

With MyChart You Can:

  • Schedule appointments.
  • View upcoming appointments, test results, immunization records and summaries of medical visits.
  • Request prescription renewals.
  • Send a message to your provider.

Learn more about MyChart.

Contact Us

nurse speaking on the phone

Get directions, find patients, and learn about amenities at the hospital, health information any time of day.

Main Line
270-417-2000

24 Hour Health Info Line
855-417-8555

Information Desk Line
270-417-3118

Not all health-related problems happen during your physician’s office hours. That’s why Owensboro Health created the Call Center, to answer your health-related questions 24/7.