Bill Pay and Prices
If you have questions or need more information about a bill for services you’ve received or for information about the price of a future service, please contact our Customer Service Team at 270-685-7500 or send an email to FinancialAssistance@OwensboroHealth.org.
Pay your bill online
MyChart provides a convenient way to pay your bill, review test results, request appointments and renew prescriptions online. Pay your bill via MyChart today.
No MyChart account? Create an account now or use Guest Pay. Guest Pay allows spouses, family members, and others to make online payments on behalf of patients without having a MyChart account.
If you are paying for a visit to Owensboro Health Twin Lakes Medical Center hospital visit that occurred BEFORE August 1, 2021 please use Twin Lakes bill pay.
Introducing our new statements
Download our new statement flyer to learn more about how to read your bill.
You Can Pay Your Bill Over The Phone Using The Following:
- Check (account number and routing number required)
- Credit or debit card
Billing Customer Service – 270-685-7500
Mail Check Payments To:
P.O. Box 22600
Owensboro, KY 42304
Owensboro Health Business Center
2511 Frederica St.
Owensboro, KY 42301
*Main entrance, then right
Owensboro Health Muhlenberg Community Hospital
440 Hopkinsville St.
Greenville, KY 42345
*Main entrance, office on the left behind volunteer desk
Owensboro Health Regional Hospital
1201 Pleasant Valley Road
Owensboro, KY 42303
*Main entrance, then behind the information desk
Owensboro Health Twin Lakes Medical Center
910 Wallace Ave.
Leitchfield, KY 42754
*Near the information desk on the first floor
Monday through Friday, 7:30 a.m. - 4 p.m.
- Personal check or traveler’s check
- Money order
- Debit and credit card (VISA, MasterCard and Discover)
Check your statement for details about payment-plan options, prompt-payment discounts, and more.
Owensboro Health simplifies the billing process for you. At Owensboro Health, our goal is to make it easy for you to understand and pay your bill. A list of all pricing information for Owensboro Health Regional Hospital can be viewed in person at the Owensboro Health Business Center or online on our Pricing Information page. Our approach includes:
- Cost estimate tool
- Pricing information
- Filing your insurance claims
- Flexible payment schedules
- Financial assistance
- Answering your questions
Understanding Your Bill
Filing Your Claim
- After your visit to Owensboro Health, we submit a bill (also referred to as a claim) to your insurance company. Your claim lists the hospital services you received during your stay.
- Once your insurance pays its portion of the bill, you may receive a report called an Explanation of Benefits (EOB) that shows how the claim was paid.
- Owensboro Health will then send you a bill for the remaining balance.
Why Do I Have Multiple Bills
Your total bill may actually arrive as several smaller bills, broken down by individual services performed, such as:
- Emergency (if you were seen in the Emergency Department, picked up by an ambulance, etc.)
- Pathology (laboratory tests for biopsies, infections or disease identification and staging)
- Anesthesia (if you were put under anesthesia for surgery or another procedure)
- Radiology (any X-rays, MRIs or other scans performed)
These bills may come from different providers and may be sent separately from your Owensboro Health bill. For example, you may receive a radiology bill from the lab that processed your X-rays, or an ambulance bill from the company that transported you to the hospital. While this may seem confusing, it’s necessary. This allows each provider to ensure payment for the specific services they provided.
Other Charges You May See
- Provider charges – In most cases, Owensboro Health providers are employed independently and generate their own bills for services they perform.
- Consultation charges – Your provider may consult with a specialist or other providers to help them treat your condition. One example may be a Radiologist who interprets X-ray results or a Pathologist who interprets lab results. Their charges are billed separately even though you may not have been seen directly by the consulting provider.
- Hospital charges – You may receive a bill from Owensboro Health that covers many different styles of services. Examples include surgical and testing procedures, pharmacy, medical supplies, nursing services and therapy.
Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your healthcare provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 270-685-7501.