Enhanced Patient Safety Measures & Visitor Restrictions - Owensboro Health

COVID-19 Enhanced Patient Safety Measures

Effective November 19, 2020. Visitor restrictions are subject to change at any time.

Visitor restrictions are in place to protect the patients, providers and staff of Owensboro Health during the COVID-19 pandemic. We understand that these restrictions are difficult for patients and their families, however the restrictions help limit exposure inside the facility and allow for a safer environment for everyone. In accordance with updates from the governor, the following guidelines will be in effect until further notice.

See the Owensboro Health Twin Lakes Medical Center visitation policy.


  • In general, ONLY one designated support person will be allowed per non-COVID patient
  • Everyone must pass a screening before entering our facilities
  • Masks are required at all times while in our facilities
  • Physical distancing standards must be maintained
  • Everyone is required to wash or sanitize their hands frequently
  • No one under the age of 18 will be permitted to visit
  • All patients and visitors must enter through Entrances A or B to be screened upon entry
  • Approved visitors will receive an arm band to identify them as such
  • Arm bands are required to access public areas
  • The main entrance will close from 7 p.m. to 5 a.m.; The Emergency Department entrance will remain open
  • Hospitality Suites are closed

Inpatient General Guidelines

During hospitalization, the patient may designate one support person who will be allowed to visit for the duration of their stay. For the safety of patients within the hospital, and in an effort to limit possible exposures, we ask that the designated support person remain the same individual throughout the hospitalization. Circumstances may arise that the designated individual must switch out with another support person, but this is only allowed by exception and must be minimized only for needed support situations. Switching out a support person for the purposes of short visits is not included in this exception. We know this is a difficult time for patients and families and this restriction is burdensome, however this requirement and request is for the safety of everyone.

  • The designated support person should remain the same visitor throughout the entire stay.
  • The designated support person must stay in the patient’s room.
  • A support person will not be permitted to visit patients that have tested positive or are suspected to have COVID-19.

These restrictions will be strictly enforced.

End-of-life Situations

  • Patients who are at the end-of-life may gain approval for an exception for two support people. This will be arranged through the patient's care team.
  • COVID-19 positive or suspected patients: these situations will be evaluated on a case-by-case basis by the patient’s care team.

Maternity Services and Pediatric Unit Visitor Guidelines

  • Two parents or caregivers of pediatric patients (including the neonatal intensive care unit) are allowed as long as they are not symptomatic.
  • No grandparents are allowed to visit at this time, unless they are a primary caregiver.
  • In labor & delivery and postpartum units, one support person (and one doula if applicable) is allowed.
  • Support person must remain the same throughout the entire stay.

Emergency Department

One visitor is allowed in the Emergency Department. Both parents are allowed for patients 17 and under.

Transitional Care and Rehab Unit Guidelines

Transitional Care (OHRH) and Long Term Care (OHMCH) are not allowing visitors at this time. This policy will be updated in compliance with government guidance for nursing homes and long term care facilities.

Support persons attending part of scheduled family training for patients with rehabilitation needs are the only visitors permitted in the Rehab Unit.

Clergy Visitation Guidelines

Clergy who are fully vaccinated against COVID-19 may now visit hospital patients, with the exception of those admitted for COVID-19. They will be asked to show their vaccination card the first time they visit upon arrival and issued a “clergy” badge to wear in the facility. Mask, eye protection and gowns must be worn as required in each area throughout the visit.

Prior restrictions remain in place for unvaccinated clergy. They are allowed in-person visits only for exceptions such as end of life situations and are given a green arm band to visit their parishioner.

Outpatient locations and clinics

For all outpatient and clinic appointments:

  • One visitor will be permitted to accompany a patient to treatment such as an ambulatory or clinic visit, procedure or same-day surgery. Both parents are permitted for pediatric patients.
  • Upon arrival, the visitor will be screened for symptoms, such as fever, cough or sore throat, depending on the situation.

Additional Services and Information

  • Cafe services are open (limited seating capacity and take-out service)
  • Valet services available at Entrance A only
  • Outdoor seating areas are open Some areas may be restricted to those with arm band access.

As always, family, friends and loved ones should use electronic devices and apps to keep in contact with patients whenever possible. (e.g. phones, FaceTime, Skype, etc.) We will continue to evaluate visitor guidelines and make adjustments as needed.

What precautions are being taken to keep you safe?

  • All healthcare personnel and visitors are screened for COVID-19 symptoms (including fever) prior to entering the hospital or other Owensboro Health facilities
  • Everyone entering an OH facility must wear a facemask at all times
  • Personal Protective Equipment (respirators, face shields/goggles, gloves and gowns) are worn
  • Handwashing with soap and water or hand sanitizer gel is strictly enforced
  • Visitor restrictions are in place to reduce possible exposure to patients and staff. Current visitor restrictions can be found at OwensboroHealth.org/Visit.
  • All public areas are cleaned throughout the day using hospital-grade disinfectants (all patient rooms, patient care areas and equipment are thoroughly cleaned between patients using appropriate disinfectants. Additional cleaning using bleach products is completed in all rooms and areas occupied by a COVID patient)
  • Patients with COVID-19 are isolated from other patients in separate units
  • Patients scheduled for a procedure or surgery are tested for COVID-19 within 72 hours before their procedure. If they test positive, their procedure or surgery is rescheduled for their safety

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