Patient Ratings
Owensboro Health is deeply committed to offering choices that empower our patients and their families during their healthcare journey. We understand the importance of being fully informed when making decisions about your healthcare provider. Transparency, to us, is not just a principle but a practice.
In line with this commitment, we aim to provide current and prospective patients, along with their loved ones, a clear insight into how we gauge and understand the patient experience. This page will guide you through our patient experience surveys and the steps we take with the insights gathered.
Our Commitment to Measuring Patient Satisfaction
Owensboro Health takes a comprehensive approach to evaluating the myriad aspects of patient experience. We are proud to collaborate with NRC Health, a premier independent company specializing in patient experience assessments for over three decades. Partnering with an entity that serves 26 of the top 30 U.S. health systems ensures that our evaluation processes meet the highest standards.
Every patient who has received care from any Owensboro Health facility might be approached to participate in a survey. These surveys can reach you via phone, email, or text message, presenting a convenient way to share your feedback.
Survey Details and Patient Feedback
Surveys give us insight to your inpatient stay or outpatient procedure experience. They focus on pivotal aspects of care like trust, communication, attentiveness, and the provision of adequate health information. The aim is to understand and enhance the perception of care among our patients.
Patients are asked the following questions by Owensboro Health:
- How likely would you be to recommend this provider to your family and friends?
- Did you trust this provider with your care?
- Did this provider listen carefully to you?
- Did this provider give you enough information about your health and treatment?
For visits to our Urgent Cares and Emergency Departments, the focus is on the likelihood of the patient recommending the facility to their loved ones.
Star Ratings and Continuous Improvement
Star ratings assigned to Owensboro Health providers and facilities reflect the honest opinions shared by our patients through their survey responses. Our primary goal is to use this feedback as a cornerstone for our ongoing improvement initiatives.
Departments and physicians at Owensboro Health receive weekly updates on how their performance measures up against peer benchmarks. Our experience teams review every piece of feedback, applying both data and direct comments to inform our improvement strategies.
At Owensboro Health, your well-being and satisfaction with the care we provide are what drive us forward. Through our patient experience surveys, we strive to create a healthcare environment that not only meets but exceeds your expectations. It’s our way of ensuring that every patient’s voice is heard, every concern is addressed, and every aspect of care is continuously enhanced. Together, with your feedback, we are elevating healthcare in our community.